Service Support-Better Technology Co., Ltd.

Service Promise

All of our service work is always centered around one core: customer satisfaction.

14years

Professional production experiences

24hours

Online customer service for you

365days

Product quality assurance for you

Pre-sale Service

Good pre-sale service is an important guarantee to ensure customers' interests. We have professional senior service engineers to provide customers with design solutions and consulting services before sales, recommend the most suitable product for customers' actual needs, and avoid unnecessary losses to customers due to improper selection.

Medium-sale Service

Professional service personnel with a high degree of professionalism are actively following up the service, providing free training, guiding the installation, carefully explaining the operation points and precautions for customers, so as to ensure the efficient operation of the products and minimize failures due to improper use by customers.

After-sale Service

Service personnel regularly take the initiative to carry out product inspection, correct customers' nonstandard use in time, check equipment operation and timely maintenance. In the event of failure, professional service personnel can quickly solve problems, collect information, establish classified files for customers and provide free maintenance for one year.

Service Scope

We uphold the "timely, efficient and effective" service concept, and
resolutely fulfill our commitment to every customer.

Better Protection

We are committed to providing standardized, valuable, serialized and personalized services, and what we do will always go beyond the contract with our customers.

Accessories Service

We have established a perfect accessories supply system, the model is complete. 24 hours service to ensure that customers in the first time to obtain product use, maintenance process required spare parts.

Technical Support

High-quality, professional service team to provide customers with comprehensive technical support to ensure that each customer's project can be stable operation.

FAQ

We uphold the "timely, efficient and effective" service concept, and
resolutely fulfill our commitment to every customer.

How to become our agent?

As long as you have the marketing resources and the capacity to do after-sale service, contact us for further details by sending us an inquiry.

How many countries have the pumps been exported to?

Australia, Canada, the USA, Brazil, Chile, Indonesia, Philippines, UAE, South Africa, Sudan, Egypt, India, Bangladesh, Turkey, Iraq, etc.

What certificate do you have the fire pumps ?

There is no specific certificate for the whole machine, but the major parts like diesel engine fire pump, electric pump has reach the standard of CE, UL.

Does all goods meet standard?

Yes, all the goods are satisfied with domestic standard.

How to ensure the quality?

We have our own pump factory , motor factory, we can check all the details in our factory, and before shipping, we will do test.

What’s your brand?

We are a factory, the goods we sold are from our factory.

How about ODM

Our company have an R&D team, we can make the pump according to the drawing you offer.

Failure: Pumps have abnormal vibration and noise

Methods: A: Repair water piping B: Increasing the water piping C: Irrigation fluid, to exclude air D: Improve the system or re-section E: Maintenance pump(the user will be allowed to overall)

How about sample policy?

We can give you a competitive price for the sample, the shipping fee will be at the client’s side. But the sample fee will pay back to you when you confirm the order.